Spotify — how common account and playlist tasks work

How to cancel or change Premium, recover deleted playlists, download account data, log out everywhere, and manage Family or Duo members on Spotify.

Spotify — how common account and playlist tasks work

Product summary#

Spotify is a music and audio streaming service operated by Spotify AB, with a free ad-supported tier and paid Premium plans. Premium comes in Individual, Student, Duo, and Family variants; Duo and Family have a plan manager who handles membership. Day-to-day listening happens in the apps, but most account tasks — plan changes, playlist recovery, data downloads, session management — run through the account pages on spotify.com.

What people ask#

Cancel Premium#

1. Log in on spotify.com and open your account's plan management page.
2. Choose "Cancel subscription" and confirm.
3. If no cancel option appears, the plan is billed through another company (for example a mobile or internet provider). Your account's payment details show who bills you; cancel with that company. Premium keeps working until your next billing date, then the account switches to the free tier — and if you manage a Duo or Family plan, member accounts move to the free tier as well. Verify in the product: the cancel path depends on how the plan is billed, and cancelling during a free trial ends Premium immediately.

Change your Premium plan#

1. On your account page, under subscription management, choose "Change plan".
2. Pick the new plan and confirm. When downgrading a Duo or Family plan, you select which members keep Premium; the others move to the free tier on your next billing date.
3. Plans billed through Google Play are changed from the app's account settings ("See available plans"). Plans billed through another company can't be switched directly — cancel, let the free tier start, then re-subscribe. Switches to Individual or Student apply immediately; the new price is charged once the old plan's credit runs out, and that day becomes your new billing date. Verify in the product: available plans and switch timing vary by country, billing route, and current plan — a Family plan manager changes their own plan by cancelling and re-subscribing.

Recover a deleted playlist#

1. Log in on spotify.com and open the playlist recovery page in your account area — it lists playlists deleted within the last 90 days (as of August 2026).
2. Choose "Restore" next to the playlist you want back. The playlist reappears at the bottom of your playlist collection in the app; playlists created with a different account can't be restored this way.

Transfer or download your account data#

1. Open the privacy section of your account page on spotify.com and use the "Download your data" tool.
2. Pick what to request: the standard package covers profile data, playlists, the past year of streaming history, saved library, and search history; lifetime "extended" streaming history and technical log data are separate requests (as of August 2026).
3. You receive a ZIP of several files plus a "Read Me First" file describing them; data requests can also go through Spotify's privacy contact, [email protected]. The files are machine-readable, so the copy can be taken to another service. Verify in the product: the tool exports a copy of your data — Spotify's help pages don't describe merging or moving playlists between two Spotify accounts, so check in your account before planning a transfer.

Manage devices and log out everywhere#

1. To log out of one device: on mobile, open "Settings and privacy" from your profile picture and choose "Log out"; on desktop and the web player, click your profile picture and choose "Log out".
2. To end sessions on every phone, tablet, desktop, and web player at once, use "Sign out everywhere" on your account page.
3. Speakers, TVs, and game consoles aren't covered by that switch — remove them from the apps page of your account with "Remove Access". Each device you signed out asks for a fresh login on next use.

Manage Family or Duo plan members#

1. As the plan manager, open the member management page of your account ("Manage members").
2. Invite someone by creating an invitation there or sharing the invitation link; the invitee logs in with their own Spotify account and confirms their full address.
3. Remove a member from the same page; the freed slot can be offered to someone else (Family removals confirm with "Remove & invite").
4. Duo works the same way from its members page — the second person appears under "People on this plan". The manager gets a confirmation message when a new member joins; expired invitation links can be reopened in a private browsing window, or replaced with a fresh invitation. Verify in the product: address checks, eligibility, and switching limits vary by plan and country — and if the invitee shares your device, log out before they open the link.

Good to know#

• Cancelling Premium never deletes the account: it switches to the free tier and keeps playlists and saved music (as of August 2026).
• Deleted playlists are recoverable for 90 days, then they're gone (as of August 2026).
• If many playlists vanish at once without you deleting them, treat it as a possible account compromise rather than routine loss (as of August 2026).
• Members of a Duo or Family plan can switch plans only once every 12 months (as of August 2026).
• Changing plans doesn't bill immediately: the old plan's credit is used up first, and the day it runs out becomes the new billing date (as of August 2026).
• "Sign out everywhere" covers phones, tablets, desktop, and the web player — connected hardware such as speakers, consoles, and TVs is removed separately via the apps page (as of August 2026).
• A missing cancel button means billing runs through another company, and cancellation happens with that company (as of August 2026).

When to contact support#

Everything above is self-service on spotify.com, and this page can only describe how the flows work. Contact Spotify through its help center at support.spotify.com when a charge continues after cancelling, an account looks compromised, an invitation link keeps failing, or a data request goes beyond the automated tool. The help center's contact page lists the currently available channels.